Use BNI Call Center Instant Access to Solve Banking Problems : BengkelTV
Use BNI Call Center Instant Access to Solve Banking Problems : BengkelTV

Use BNI Call Center Instant Access to Solve Banking Problems : BengkelTV

Use BNI Call Center Instant Access to Solve Banking Problems

In order to get information related to banking  accounts, account holders can access BNI call centers. Based on a strong foundation that has been established for decades, BNI strives to serve and maintain the satisfaction of its customers by providing the best service at all times.

The commitment to provide the best service for customers is always maintained so that they can continue to provide innovation and development in service facilities. The choice of various services, products and support is to facilitate customer transactions, BNI strives to provide all customer needs.

When facing problems with savings accounts or other banking products, solutions are taken that go directly to the branch office. In addition to these methods, you can also use online services or call a hotline.  The BNI can be used to get immediate help when pressing the call center.

This support service is a solution to overcome various banking issues related to all customer transactions.  The existence of  a one-stop one solution is the fruit of decades of experience meeting Indonesia’s banking needs. Information about banking products such as savings accounts, loans, phone banking, consulting is available.

You can use a hotline, fax , or email.  Please ask various questions or complain about issues,  experienced and friendly customer service will provide maximum support. Want to learn more about this service, please refer to the following explanation:

BNI Call Centre is for customers

There are still many people who are still  reluctant to use call center  services because they think the service will take time so they prefer to come to branch offices and stand in queues. Some people just think that only priority customers can have access to this line of information and support, when that’s not the case.

Each account owner has the same rights in using the service as it is intended for all customers. Both individuals and organizations can use it. Active users who have accounts and debit cards can use this helpdesk when they have questions or face problems.

Whether it’s savings accounts, debit or credit card interruptions, or problems with facilities such as internet or mobile banking. Even issues that occur frequently, such as forgetting a password  , can be complained to a call center and will help manage it quickly.  More BNI call center  services can be accessed:

  1. The owner or account holder has an ATM (Debit) card.
  2. The customer is recorded on the list of phone banking service members. The customer has registered a mobile phone number for banking transactions.
  3. A customer holding a credit card.
  4. Specialized account holders of enterprises or businesses, such as Taplus Busnes, Giro, and others
  5. Holders of power of attorney on the accounts of entities or businesses.

Therefore, feel free to use the services of the Support Center, as all account holders have the same right to access them. If you really need help and have questions about savings accounts, debit or credit cards , iBanking, mBanking, or other facilities  , please contact the 24-hour hotline  .

Support for customers at BNI Call Center

As mentioned above, the presence of a center to provide support and information can help you find solutions to your various banking problems.  Connecting  customers and banks is the main task of a 24-hour hotline. In addition to obtaining information about your account, other services can also be accessed, such as:

  1. Reporting debit or credit card loss as well as blocking.
  2. Change or reset the PIN of the phone banking facility.
  3. Blocking both debit and credit cards
  4. Knowing various BNI product information, such as accounts, current accounts, deposits, loans, and so on.
  5. Get information about credit card facilities and features.
  6. Balance information and the last five transactions.
  7. Transfer of funds between other accounts and banks in BNI.
  8. Bank transfers using RTGS services.
  9. Payment of various bills, such as credit card bills or installment payments.
  10. Request information about credit card transactions.

These are some of the help you  can get by accessing the BNI Call Center  . 24-hour quick access can provide support to customers at any time, even being able to provide support with your financial and business plans. Services are provided free of charge with friendly and informative service.

This one-stop help center service is really very helpful for users as it is available all the time. However, this call center  service should be used wisely. Use it when  you really need it, because to access the hotline,  you often have to wait in line.

How to contact BNI Call Center Service?

Account owners who are experiencing banking issues or want to get information can use landlines or mobile phones to 1500046 1500046 or (021) 30500046 number to request support services.  You can use this phone number from within or outside the country. Tariff issues according to the operator used.

Phone lines aren’t the only way to use a helpdesk, you can fax 25541203 (021) or send an email to  Use the email topic according to your problem  and explain it well and clearly about the problem at hand.

Visit the page to access help through various other hotlines provided by BNI. Take advantage  of the BNI Call Center  Fast Service when using hotline services  . No need to wait for the message to end automatically, you can choose immediately. The following will save reporting time and speed up the solution:

  1. Call the provided hotline, after hearing the operator’s voice, press 0 – 1  when you want to get information about the savings account. 0 – 2 regular credit card information. 0 –  3 loan services. 0 – 5 currency and exchange rate information. 0 – 6  Information about credit card features and facilities.
  2. Press 1 if you want to use English. Use the 1 – 1 button to access the balance information. 1 – 2 -1 access information on the last 5 transactions this month.
  3. Press 2 – 1 to block the card and report debit or credit card loss.
  4. Press 3 – 1 to change the PIN and 3 – 2 PIN reset service. 3 – 1 – 1 when you want to pay your credit card bill.

The operator will ask to enter the debit card number before accessing the banking product information. Meanwhile, in reporting, various questions will be asked, such as account number, biological mother’s name, and final balance (not specific to the extent that is remembered). The application will be processed only after these various questions are answered.

Benefits of BNI Call Center for Account Owners

Ease of obtaining information and help in dealing with problems are provided for the good of customers. Because Bank Nigra Indonesia always tries to help account owners get information and find solutions to various transaction problems.

Easy and fast access will make it easier for customers to eliminate concerns about money storage, debt repayment, ease of monitoring savings accounts, and providing a sense of security when making investments. Friendly and courteous service can also solve customers’ problems when faced with problems.

In addition to various services related to banking products,  you can also access support services around financial planning, deposit making, futures investment, loan applications, mutual funds, exchange rates and various other services by contacting  the One Stop One Solution Call Center from  BNI.

As a public financial institution that is essential to help in the welfare of the people, BNI always strives to get the best service to the customers.  The direct service through the help hotline can be accessed by all customers. In particular, the BNI Call Center provides various information related to bank accounts and provides solutions if problems arise.


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