Gojek Call Center Becomes The Solution and The Key to Its Great Success
Gojek Call Center Becomes The Solution and The Key to Its Great Success

Gojek Call Center Becomes The Solution and The Key to Its Great Success

Gojek call center has a role in terms of the rapid progress of one of the companies that are on the rise in this digital-filled era. The increasingly advanced and growing era leads to modern and sophisticated all technologies in the world, as one of the factors a lot of start-up companies are able to grow quickly.

Armed with the convenience of consumers and the wider community in terms of service providers or delivery services in terms of transportation, Go-Jek is very fast growing even the issue is very fast that its shares will be listed on the Indonesia Stock Exchange. Making it will be wider in terms of getting capital by investors.

With  the gojek call center also makes it easier for its users to enjoy andshow complaints to the company when they get a problem that suddenly befalls them. There are indeed many problems affecting consumers and users of Go-Jek services but so far these problems can be overcome by the company well.

So that the wider community as users of this application increasingly trust and put full trust in this company. Although there are now many companies that are trying to shake up Go-Jek’s position as one of the leading and best-selling companies in this field, it still seems to have no effect. The proof until now its popularity still remains at the top.

Gojek call centers are sometimes the busiest part because of the many field problems encountered by customers and drivers themselves. So that the shift in this section must always be active and fulfilled. Tidak khayal employees of this call center section must always be focused and responsive when there are call center calls, especially from customers and users of this application.

The Beginning of Gojek on the Air

Go-jek is currently a trend for the wider community in various lines. All digital makes it more pleasing to the hearts of the people. Actually, the beginning of the establishment of this company is the result of the founder’s anxiety in seeing the phenomenon of base motorcycle taxis scrambling for passengers by waiting for a long time.

Instead of spending too long waiting for passengers every day, through gojek’s call center-based service, the founder of this company finally decided to create a business entity called Go-Jek. It initially consisted of only 20 drivers in 2010. Along with the development of time, in a very short period of 4 years it has advanced.

The progress is because the founder, Nadiem Makarim had a very smart breakthrough in 2014 with the innovation of an Android-based application. So with the application, its users easily order motorcycle taxis to deliver them to a certain destination. That was the beginning of the explosion of the name Go-Jek.

Then gojek call center service  is also increasingly capable as an integrated complaint center. Whatever problems encountered by application users are quickly responded by the company. It was given to Go-Jek to anticipate bad things happening to its customers. The customer is two, drivers and also delivery service users.

Gojek Business Expansion that Needs to Be Known

Although the beginning of its establishment in Indonesia, but not making him just want to practice his big name in the country only. The owner is also eyeing market share in Southeast Asia. There are additional three ASEAN countries that are the place where Go-Jek takes part. Because this is done so that it is easier for the wider community to get transportation to change places.

The first ASEAN country outside Indonesia is Vietnam. But in Vietnam the name is not Go-Jek, but Go-Viet. In accordance with the name of the country as well. Go-Viet was finally able to stand up and launch its services in 2018. Although there are pros and cons, the development of this company in Vietnam is very rapid and gojek call centers are also getting better.

Then in the same year , Go-Jek expanded its business to Thailand under the name GET. In Thailand which is very crowded densely populated especially for tourism activities, GET is growing very rapidly. On the other hand, it is also able to provide jobs for the community at large, so as one of the solutions to reduce unemployment.

Gojek’s call center was again busy when Go-Jek managed to reach Singapore. In 2019, they successfully operated throughout Singapore. With a very good market share there, making the company’s business more advanced and able to generate extraordinary profits. So that investors are more enthusiastic about investing.

Investment Growers in Gojek

After the beginning of its emergence which reaped pros and cons, finally this company was able to attract the attention of other companies and large parties to invest. From 2015 until now, there are many parties from individuals and large companies who want to invest in Gojek.

The first is NSI Ventures and Sequola Capital and DST Global in 2015 which injected its capital for Gojek. So when it was only booming in 2014 regarding gojek’s call center-based applications  , these companies pumped as fast as possible to invest in this company for profit as well.

After that, many other companies are envious and make him notidak want to lose investing in the form of capital into Gojek. The companies such as KKR, Warburg Pincus, Capital Group and finally Farallon Capital in 2016 both invested in Gojek. They see the potential of this company very well in the future.

The last thing that makes gojek call center employees  and all internal parties eager to provide the best service is the injection of large investment from Google, Astra Internasional and Djarum in 2018. Even Facebook and PayPal also do notwantto lose in investing heavily in this company.

Advantages If Using The Gojek Application

The good system is one of the things that makes users of this application feel safe if something unwanted happens. Because its availability for 24 hours non-stop makes its users not feel worried at all. When they experiencea problem or obstacle at midnight, this service is still active.

Because gojek call center services  make it the dream of people or the wider community, especially the people of the community. The ease of ordering various things makes us not need to come to the place directly to buy something. Simply order through the gadget, then everything will be available in front of you.

Not to mention if there are interesting promos regarding some discounts. This allows its users to cut their costs. Such as free shipping and discounted prices of a meal. The offer is done because it is one of the marketing strategies in wading through competition in the digital world. It is legal to do it to attract the attention of consumers.

The increasingly advanced world makes humans also prefer things that smell practical but do not cost and excess energy. Use existing applications wisely without harming any party. Call center gojek is always there for you when you get into trouble at all times.

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